CHG67054779 Patching notification Review • No downtime • September 2025 We will apply new security patches in August 2025 on your ServiceNow^® instances. They contain critical fixes that improve the safety of your environment. No performance or functional fixes are included in this release. Here's what you can expect We will patch your instance(s) to the Now Platform^® versions shown below. rhody (prod)  CHG67120103 Here's what we need you to do You’ll soon receive Change (CHG) notifications with more details on your August patching dates. Sub-production instances will be scheduled in the first two weeks of the month, production instances will be scheduled 14 days later. Please take a look at them and do the following: Review the scheduled time for each CHG to confirm it works for your organization. You can reschedule until August 31, if needed. If you have questions or run into problems when you try to reschedule, contact us by entering a comment into the CHG and our dedicated team will get back to you. Please note: Unless you reschedule your CHG, we will patch your instance on the date and time listed in the CHG. Need Help with Your Patching Schedule? If you need assistance or encounter issues with your Patching Change, leave a comment on this Change Request (CHG). Our dedicated team will respond promptly. For more details about communicating through Change Requests, refer to the following Knowledge Base article: KB1644913. We really appreciate you Thank you for staying up to date with patching. It's the best way to provide your organization with productive, reliable experiences. Questions? For more information on managing your ServiceNow instance upgrades, review KB0541128 and KB0995477. For additional resources, please reference our FAQs and follow us on the Upgrades and Patching Community. Important: Keep Your Contact Information Updated Be sure to keep your company contacts updated to ensure you continue to receive these notifications.

Top Hat will have required downtime on Sunday, Dec 15, from 2:00AM ET until 5:00AM ET.  Educators will receive notice and reminders in Top Hat. During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page. View a complete list of monthly scheduled maintenance windows in 2024 here. Top Hat has scheduled maintenance on the third Sunday of every month, from 2am EST to 5am EST

Extended Support from ITS for Payroll Processing Vincent Hayes

WHEN: Tuesday September 23, 2025 6:00AM - 6:30 AM IMPACT: Server INFRA-SQL-PROD will be rebooted.  Relevant services will be unavailable during the reboot. Total outage time is expected to be about 10-15 minutes. WHAT/WHY: Reboots needed to apply routine Windows updates and SQL Server certificate update. WHO: Patrick Canole

https://community.d2l.com/brightspace/kb/articles/33012-september-2025-20-25-09

Extended Support from ITS for Payroll Processing Vincent Hayes

Top Hat will have required downtime on Sunday, Dec 15, from 2:00AM ET until 5:00AM ET.  Educators will receive notice and reminders in Top Hat. During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page. View a complete list of monthly scheduled maintenance windows in 2024 here. Top Hat has scheduled maintenance on the third Sunday of every month, from 2am EST to 5am EST

Extended Support from ITS for Payroll Processing Vincent Hayes

Extended Support from ITS for Payroll Processing Vincent Hayes

Top Hat will have required downtime on Sunday, Dec 15, from 2:00AM ET until 5:00AM ET.  Educators will receive notice and reminders in Top Hat. During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page. View a complete list of monthly scheduled maintenance windows in 2024 here. Top Hat has scheduled maintenance on the third Sunday of every month, from 2am EST to 5am EST

Extended Support from ITS for Payroll Processing Vincent Hayes

Extended Support from ITS for Payroll Processing Vincent Hayes

Extended Support from ITS for Payroll Processing Vincent Hayes

Top Hat will have required downtime on Sunday, Dec 15, from 2:00AM ET until 5:00AM ET.  Educators will receive notice and reminders in Top Hat. During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page. View a complete list of monthly scheduled maintenance windows in 2024 here. Top Hat has scheduled maintenance on the third Sunday of every month, from 2am EST to 5am EST

Extended Support from ITS for Payroll Processing Vincent Hayes

Extended Support from ITS for Payroll Processing Vincent Hayes