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IT Service Desk


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Scheduled Proofpoint Email Gateway Maintenance

ITS Security & Proofpoint will be performing maintenance on URI’s Proofpoint email gateway on Jan. 7th.

You may see a single quarantine digest after maintenance completes that contains historical messages you’ve already reviewed or actioned (up to 30 days old). No action is required on any of these messages. Subsequent digests will return to normal and only show new messages going forward.

For any questions or concerns, please submit a ticket.

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State of RI ERP Transition (RI ERP)

The State of Rhode Island launched a new Enterprise Resource Planning (ERP) system on Sunday, November 16th, that will simplify and streamline its human resources, payroll, and finance systems. This impacts only URI State of Rhode Island employees.

For more information about this transition, go to https://erp.ecms.ri.gov/my-agency-info/education/university-rhode-island-uri.

For Paycheck Issues: If you have questions or concerns about your State of Rhode Island paycheck, please contact the State of RI Payroll Call Center from Monday-Friday, 8 a.m.-8 p.m. The number is 877-647-4633.

Be ready to verify your identity with the last four digits of your Social Security number, your birth year, and your home zip code.

If you need help with RI ERP, please reach out to the URI Help Desk at: helpdesk@uri.edu.

Help with Email

Gmail is the mail client used at URI. It is a component of Google Workspace, a powerful web-based environment that offers a suite of services including email, documents, spreadsheets, presentations, messaging, chats, file storage and many other applications.

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