ServiceNow - Maintenance<br><table><tbody><tr><td><table><tbody><tr><td><table><tbody><tr><td><table><tbody><tr><td><h1><b>Communication Record Created</b></h1><p><a href="https://urldefense.com/v3/__https://support.servicenow.com/now?id=form&table=u_communication&sys_id=70208f5547bf6250adc09959126d43ae&view=customer_view__;!!Jh1S!nACEkWVYG7aD8vXQjtlbv_LEGSMFvOBZcgTVXtLd3gcCGRREFjK0geH1KINrlLvErl9WhKuysTcLweVCCfyu$" target="_blank"><u>COMM2187912</u></a></p></td></tr><tr><td><table><tbody><tr><th><p><strong>Short Description</strong></p></th><th><p>SSL certificate notification: Be informed</p></th></tr><tr><th><p><strong>Affected Instance</strong></p></th><th><p>uritest, urisdbx, rhody, uridev</p></th></tr></tbody></table></td></tr><tr><td><table><tbody><tr><td> </td></tr><tr><td><p></p><p></p><p><strong>SSL certificate notification</strong><br>Be informed • No downtime • September 2025</p><p>We like to keep things secure. So, twice a year we update the SSL certificate supporting your ServiceNow instances in our data centers. The last update was performed in April 2025.</p><p><strong>Here's what you can expect</strong></p><ul><li>This is a change to the *.<a href="http://service-now.com/" target="_blank">service-now.com</a> SSL certificate only. It will not affect the DigiCert Root Certificate Authority, which does not expire until 2030.</li><li>If your organization does not hard-code SSL certificates, this update will not affect your ability to connect to your instance, and no action is needed from you.</li><li>If you have hard-coded our leaf certificate into your infrastructure, you will need to manually update the certificate. Here are some common cases where hard-coded SSL certificates may be found:<br><ul><li>You use a proxy server to access your ServiceNow instance. The proxy may have the current SSL leaf certificate hard-coded into the proxy software.</li><li>You have inbound integrations that connect to your ServiceNow instance. Some examples of these can be found here: ServiceNow Product Documentation: <a href="https://urldefense.com/v3/__https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/integrate/vendor-specific-integrations/reference/r_SupportedIntegrationInterfaces.html__;!!Jh1S!nACEkWVYG7aD8vXQjtlbv_LEGSMFvOBZcgTVXtLd3gcCGRREFjK0geH1KINrlLvErl9WhKuysTcLwbIuuhuS$" target="_blank">List of Available Integrations</a>.</li></ul></li><li>Keep in mind: We strongly discourage hard-coding SSL certificates. Hard-coding creates a dependency on specific certificates and requires you to run a manual update when we change them. Please note, ServiceNow reserves the right to rotate certificates without customer notification in response to a security need, should one arise. Read <a href="https://urldefense.com/v3/__http://tools.ietf.org/html/rfc5280__;!!Jh1S!nACEkWVYG7aD8vXQjtlbv_LEGSMFvOBZcgTVXtLd3gcCGRREFjK0geH1KINrlLvErl9WhKuysTcLwXtgKT7I$" target="_blank">RFC5280</a> for additional information.</li><li>The certificate update is applied at the data center level, so we are prevented from modifying the scheduled date and time.</li></ul><p><strong>Maintenance details:</strong> Update of the *.<a href="http://service-now.com/" target="_blank">service-now.com</a> SSL Certificate<br><strong>Host data centers: </strong>BWI/IAD/PHX/SJC<strong><br>Service impact: </strong>None expected<br><strong>Maintenance start time:</strong> Thursday, September 18, 2025 16:00 (PDT)<br>               Thursday, September 18, 2025 19:00 (EDT)<br><strong>Maintenance end time:</strong> Friday, September 19, 2025 01:00 (PDT)<br>              Friday, September 19, 2025 04:00 (EDT)<br><br></p><p><strong>Here's what we need you to do</strong></p><ul><li>Check with your network administrators to see if there are any hard-coded leaf certificates for ServiceNow on your systems.<ul><li>If you do not have hard-coded certificates, no further action is needed. We will perform the maintenance at the date and time listed above.</li><li>If you have integrations, caching, or proxy servers that have hard-coded the current ServiceNow SSL certificate, then you will need to update to the new SSL certificate. Visit <a href="https://urldefense.com/v3/__https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0563633__;!!Jh1S!nACEkWVYG7aD8vXQjtlbv_LEGSMFvOBZcgTVXtLd3gcCGRREFjK0geH1KINrlLvErl9WhKuysTcLwcCMO0Hs$" target="_blank">KB0563633</a> to obtain a copy of the new leaf certificate so you can do a manual update in conjunction with our update of the SSL leaf certificate.</li></ul></li></ul><h3>Questions?</h3><ul><li>Review <a href="https://urldefense.com/v3/__https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0563633__;!!Jh1S!nACEkWVYG7aD8vXQjtlbv_LEGSMFvOBZcgTVXtLd3gcCGRREFjK0geH1KINrlLvErl9WhKuysTcLwcCMO0Hs$" target="_blank">KB0563633</a> for additional details regarding this update.</li><li>We are here to help.<ul><li>If you have any questions before the maintenance window, please log in to reply directly to this Communication Record.</li><li>If you have any questions during or after the maintenance window, please open a Case or visit the <a href="https://urldefense.com/v3/__https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000420__;!!Jh1S!nACEkWVYG7aD8vXQjtlbv_LEGSMFvOBZcgTVXtLd3gcCGRREFjK0geH1KINrlLvErl9WhKuysTcLwRr5zoo1$" target="_blank">Customer Support - Contact Us</a> knowledge article for contact information in your region.</li></ul></li></ul>Maintenance Start : 2025-09-18 16:00:00 US/Pacific | 2025-09-18 23:00:00 UTC<br>Maintenance End : 2025-09-19 01:00:00 US/Pacific | 2025-09-19 08:00:00 UTC</td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>