<p><a>CHG67054779</a></p><p><strong>Patching notification</strong><br>Review • No downtime • September 2025</p><p>We will apply new security patches in August 2025 on your ServiceNow^® instances. They contain critical fixes that improve the safety of your environment. No performance or functional fixes are included in this release.</p><p><strong>Here's what you can expect</strong></p><p>We will patch your instance(s) to the Now Platform^® versions shown below. </p><p></p><p><b>rhody (prod)</b>  <a>CHG67120103</a><br><br></p><p></p><p> <strong>Here's what we need you to do</strong></p><p>You’ll soon receive Change (CHG) notifications with more details on your August patching dates. Sub-production instances will be scheduled in the first two weeks of the month, production instances will be scheduled 14 days later. Please take a look at them and do the following:</p><ul><li>Review the scheduled time for each CHG to confirm it works for your organization. You can reschedule until August 31, if needed.</li><li>If you have questions or run into problems when you try to reschedule, contact us by entering a comment into the CHG and our dedicated team will get back to you.</li></ul><p>Please note: Unless you reschedule your CHG, we will patch your instance on the date and time listed in the CHG. </p><p><strong>Need Help with Your Patching Schedule?</strong></p><p>If you need assistance or encounter issues with your Patching Change, leave a comment on this Change Request (CHG). Our dedicated team will respond promptly.</p><p>For more details about communicating through Change Requests, refer to the following Knowledge Base article: <a href="https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB1644913" target="_blank">KB1644913</a>.</p><p><strong>We really appreciate you</strong></p><p>Thank you for staying up to date with patching. It's the best way to provide your organization with productive, reliable experiences.</p><p><strong>Questions?</strong></p><ul><li>For more information on managing your ServiceNow instance upgrades, review <a href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541128" target="_blank">KB0541128</a> and <a href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995477" target="_blank">KB0995477</a>. </li><li>For additional resources, please reference our <a href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696901" target="_blank">FAQs</a> and follow us on the <a href="https://community.servicenow.com/community?id=community_forum&sys_id=71291a2ddbd897c068c1fb651f9619c8" target="_blank">Upgrades and Patching Community</a>.</li></ul><p><strong><br>Important: Keep Your Contact Information Updated</strong></p><p>Be sure to keep your <a href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547262" target="_blank">company contacts</a> updated to ensure you continue to receive these notifications.</p>