CHG67800098 Patching notification Review • No downtime • October 2025 We will apply new security patches in October 2025 on your ServiceNow^® instances. With these patches, you will benefit from the latest performance and functional fixes as well as critical fixes that improve the safety and security of your environment. Here's what you can expect We will patch your instance(s) to the Now Platform^® versions shown below. urisdbx - Yokohama Patch 7 Hot Fix 2 / CHG67768357 uridev - Yokohama Patch 7 Hot Fix 2 / CHG67768358 uritest - Yokohama Patch 7 Hot Fix 2 / CHG67768355 Here's what we need you to do You’ll soon receive Change (CHG) notifications with more details on your October patching dates. Sub-production instances will be scheduled in the first two weeks of the month, production instances will be scheduled 14 days later. Please take a look at them and do the following: Review the scheduled time for each CHG to confirm it works for your organization. You can reschedule until October 31, if needed. If you have questions or run into problems when you try to reschedule, contact us by entering a comment into the CHG and our dedicated team will get back to you. Please note: Unless you reschedule your CHG, we will patch your instance on the date and time listed in the CHG. Need Help with Your Patching Schedule? If you need assistance or encounter issues with your Patching Change, leave a comment on this Change Request (CHG). Our dedicated team will respond promptly. For more details about communicating through Change Requests, refer to the following Knowledge Base article: KB1644913. We really appreciate you Thank you for staying up to date with patching. It's the best way to provide your organization with productive, reliable experiences. Questions? For more information on managing your ServiceNow instance upgrades, review KB0541128 and KB0995477. For additional resources, please reference our FAQs and follow us on the Upgrades and Patching Community. Important: Keep Your Contact Information Updated Be sure to keep your company contacts updated to ensure you continue to receive these notifications.

CHG67634017 Review • Expect downtime We're updating the server infrastructure hosting your instance. This update secures and maintains the infrastructure and will not change or update your instance itself. Service Impact: Yes Maintenance time: 2025-10-05 05:00:00 America/New_York (UTC: 2025-10-05 09:00:00) Maintenance duration: 2 Hours Here's what you can expect The update is scheduled to last 2 Hours. Your instance will be unavailable during this window. This update does not take the place of standard monthly security patching. It will have no impact on your instance outside of the expected downtime. We'll provide updates in this Change throughout the maintenance. Here's what we need you to do • Review the maintenance time window and prepare for downtime. • You can request to reschedule the update. Your request must be submitted at least 24 hours before the start time. Keep in mind that this update impacts a shared server and reschedules delay important server updates, so only request them if absolutely necessary. Questions? We're here to help. For a listing of global telephone number, please refer to the Technical Support Contact Us page: https://www.servicenow.com/support/contact-support.html.

Extended Support from ITS for Payroll Processing Vincent Hayes